Verizon resolves telecom service outage that vexed US users

SAN FRANCISCO: US telecom giant Verizon said Wednesday it had resolved a widespread service disruption that impacted mobile phone customers in major cities across the US east coast for around 10 hours.

“The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network,” Verizon said in a statement about 10:15 pm Eastern Time (0315 GMT Thursday).

The outage began about noon in New York where the company has its headquarters.

Internet service tracker DownDetector indicated that it received more than 1.5 million reports of problems with Verizon mobile phone or internet connections.

Verizon did not disclose the extent of the disruption or its cause but posted a statement during the outage apologizing to those impacted.

Late Wednesday, Verizon said it planned to provide account credits to people who experienced service interruptions.